Heavyweight Champions
When we founded FragilePAK, we redefined standards for oversized, bulky, and heavy home delivery by providing service that exceeds customer expectations and a damage-free guarantee. We lead the industry with seamless, stress-free, delightful encounters — where your peace of mind and your customers’ are our top priorities.
For most customers, we can reduce damage claims by close to 90 percent. Arrange an introduction with us, and we’ll demonstrate precisely how we can lower your total transportation expense.
Our processes give your customers industry-leading control over scheduling, adjustments to schedules, feedback, and other communication. Give them FragilePAK and give them an elite delivery experience.
As an extension of your brand, we help you achieve consistency of quality and differentiation of service. Our innovation and customer care will boost your reputation and brand.
The FragilePAK Way is a collection of customer-centric processes reflected in everything we do.
Exceptional Care
Through proprietary, ride-along technology and highly trained delivery specialists, we offer an unparalleled customer service experience. We communicate clearly, set accurate expectations, go above and beyond at every encounter with your customers, and resolve problems with a sense of urgency and a bias toward action.
Alignment of Values
We work to understand and adopt your values. We align them with our own, elevating service with “extras” like taking photos of bulk and heavy shipments as they make their way through our system. We maintain a highly professional image, we confirm satisfaction before we complete any delivery, and we leave nothing behind but promises kept.
Collaboration
We collaborate with clients to keep promises the way they would, if they were making deliveries on their own.
We operate with a team-first mentality, shared goals, and a remarkable accessibility that makes us the industry’s first choice as oversized, bulk and heavy home delivery specialists.
Accountability
With a culture of continuous learning, a heightened understanding of what it means to put ourselves in the shoes of our customers, and an uncommon level of adaptability, we provide consumers with a superior experience. Our actions are backed by ethics and marked by initiative. We hold ourselves accountable for “the FragilePAK Way.” It’s why we can offer the industry’s best damage-free guarantee.
Our Delivery Network
Coast-to-Coast with a Local Touch
We serve every ZIP code in the “lower 48” states from a centralized operations center, a nationwide network of crossdock operations, and hundreds of convenient locations, nationwide.
Expecting a Delivery? Got Questions?
If you have questions about a delivery, contact us here:
If you have a PRO Number, please include it or have it ready when you contact us.
By email: questions@fragilepak.com
By phone: (720) 535-4139
If you have a tracking number and want to track your delivery, use the button, below.
Retailers & Manufacturers
To arrange a conversation about how we can make large and heavy home delivery better for your business, start here.
Calculate your Damage Savings with FragilePAK
To put it plainly, companies lower their costs and spend less when they switch to FragilePAK to manage oversized, bulky, and heavy shipping, warehousing, and delivery. In fact, many customers eliminate close to 90% of damage claims.
Try our Damage Savings Calculator, below. Just enter a few pieces of data, and we’ll calculate your estimated savings.
Estimated Savings
with FragilePAK
This amount represents your estimated savings from reduced damage claims, alone. Beyond these estimated savings, there are additional costs you’ll reduce when you switch to us, including:
- Administrative costs of managing damage claims
- Cost of returns management and restocking
- Cost of re-shipping and re-delivering merchandise
- Technology costs
- Reputation loss and the cost of lost repeat business
Ask your FragilePAK representative for a more detailed, consultative calculation of return-on-investment. Let us illustrate more precisely how our damage-free guarantee is likely to lower your spend.